Frequently Asked Questions
Everything you need to know about ordering a custom pet portrait from Pet on Canvas. If you don't see your question answered here, feel free to contact us directly.
Quick Answers
How much does it cost?
Digital portraits start at $39.99. Canvas prints from $49.99-$99.99.
How long does it take?
3-5 business days for proof, or 1-2 days expedited (+$30).
Are revisions included?
Yes, one revision is included with every portrait.
How much does a custom pet portrait cost?
Digital portraits start at $39.99 for a high-resolution file. Canvas prints range from $49.99 for 8×8 inches to $99.99 for 30×40 inches. Expedited delivery (1-2 day proof) costs an additional $30. All pricing is transparent with no hidden fees.
How long does it take to create my pet portrait?
Standard delivery is 3-5 business days for your digital proof. Expedited service is available for 1-2 business days for an additional $30. Canvas printing and shipping adds 3-7 business days after you approve the proof.
What photo should I send for the best results?
Send a high-resolution photo (at least 1000px wide) with good natural lighting that clearly shows your pet's face. Avoid blurry, dark, or heavily filtered images. Close-up shots where your pet is looking at the camera work best. You can send multiple photos for reference.
Are your portraits hand-painted or AI-generated?
Every portrait is 100% digitally hand-painted by a real artist, never AI-generated or mass-produced. Not a filter, not a template, not AI. Our skilled artists use professional digital painting tools to create each portrait with careful attention to your pet's unique features and personality.
What makes your portraits different from AI-generated pet portraits?
AI image generators produce generic outputs based on statistical patterns. Our artists study your specific pet's photo and make deliberate choices about lighting, color balance, brushwork, and composition. The result captures your pet's individual personality — the slight head tilt, the particular way the light catches their eyes — in a way that mass-produced AI images simply cannot. Every portrait is a one-of-a-kind piece of art, not a template.
Can you include multiple pets in one portrait?
Yes! We can create beautiful portraits featuring multiple pets together. Each additional pet may incur an extra charge depending on the complexity of the composition. Please contact us for specific pricing for multi-pet portraits.
What if I need changes to my portrait?
One revision is included with every portrait at no extra charge. If you'd like adjustments to colors, background, or other details, just let us know when you receive your proof and we'll make the changes happily.
What art styles do you offer?
We offer seven distinct styles: watercolor, oil painting, pencil sketch, pop art, surrealist/royal, digital illustration, and minimalist line art. Each style captures your pet's personality differently – watercolor for gentle pets, pop art for energetic ones, etc.
What do I receive with my order?
For digital portraits, you receive a high-resolution digital file (3000px+) perfect for printing at any size. Canvas orders include the digital file plus a gallery-wrapped, ready-to-hang canvas print shipped to your door.
Do you ship internationally?
Yes, we ship canvas prints worldwide. Digital portraits are delivered via email regardless of location. International shipping costs and delivery times vary by destination – you'll see exact pricing during checkout.
Is this appropriate for a pet memorial portrait?
Absolutely. We handle memorial portraits with special care and sensitivity. Many customers choose our watercolor or pencil sketch styles for memorial pieces as they offer a gentle, timeless quality that honors your pet's memory beautifully.
What is your refund/satisfaction policy?
We guarantee 100% satisfaction. If you're not happy with your portrait, we'll work with you to make it right through revisions. In the rare case we can't meet your expectations, we offer a full refund.
Can I rush my order for a gift?
Yes! Expedited delivery gets your proof in 1-2 business days for an additional $30. This is perfect for last-minute gifts. Just select expedited service during checkout and let us know it's for a gift.
How do I upload my pet's photo?
During the order process, you'll be prompted to upload your pet's photo directly to our secure system. The file will be attached to your order automatically so our artists have everything they need to start your portrait.
What payment methods do you accept?
We accept all major credit cards, Apple Pay, Google Pay, and other payment methods through our secure Stripe checkout system. Payment is processed immediately when you place your order.
Can I see examples of your work before ordering?
Absolutely! Browse our portfolio to see examples of all our art styles and different pet breeds. Every image in our portfolio represents real commissioned work from satisfied customers.
Still Have Questions?
We're here to help. Contact us and we'll answer any specific questions about your portrait.